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Focused on making things right.

Claims representatives from Glatfelter posing for a photo
claims@glatfelters.com 800.233.1957

We're in the business of paying claims

When you submit a claim to Glatfelter, expect personal service, clear communication and associates who look for ways to pay rather than ways out. You can rest easy knowing that your clients will be supported throughout the claims process.

Together, we can deliver exceptional service in the critical moments that matter most.

File a Claim with Glatfelter Insurance

Complete our online First Notice of Loss Form (found under each loss type below), OR email a completed loss report (Acord forms also found below) to our Claims Department at claims@glatfelters.com or fax to 717.747.7051.

In the event of an after-hours emergency, please contact Glatfelter Claims Management at 800.233.1957 for assistance.

For Workers’ Comp Claims, we ask that you contact AIG’s claims department at 877.399.6442. Please refer to these instructions when filing a claim.

  • Property Loss

    To file, please gather:

    • Policy number
    • Date, time and location of the incident
    • Insured name, address and contact info
    • Identity and contact info for all persons involved
    • Description of accident
    • Description of damages and/or injuries
    • Type of loss
    • Report number
    • Name of authority contacted

    Then select one of the following options for reporting the loss:

    Complete Online Form

    Download Property Loss Acord Form

  • General Liability

    To file, please gather:

    • Policy number
    • Date, time and location of the incident
    • Insured name, address and contact info
    • Identity and contact info for all persons involved
    • Description of accident
    • Description of damages and/or injuries
    • Type of loss
    • Report number
    • Name of authority contacted

    Then select one of the following options for reporting the loss:

    Complete Online Form

    Download General Liability Loss Acord Form

  • Auto Loss

    To file, please gather:

    • Policy number
    • Date, time and location of the incident
    • Insured name, address and contact info
    • Description of accident
    • Name of authority contacted
    • Report number
    • Policy information
    • Insured VIN number
    • Description of damage
    • Injured name, address and contact info
    • Witness or passenger contact info

    Then select one of the following options for reporting the loss:

    Complete Online Form

    Download Auto Loss Acord Form

Client Reminders

Important insights for clients with claims.

  • If their claim involves an automobile accident or crime, they should record the name of the police department and the number of the police report.
  • They should not divulge information to anyone other than the assigned claim handler or their authorized representative.
  • In the event that a lawsuit is filed, they should contact you immediately and provide copies of the suit papers.

"Throughout the claims process, from the first moments it was reported to conclusion, the responsiveness as well as the equity to which they were treated was consistent and very much appreciated by the town. We effectively put them back in operation and quickly."

John Hamer, Principal
The Horton Group

Questions? Contact our Claims Team.

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