public entities insurance

How to File an Insurance Claim

file an insurance claimGlatfelter Public Practice associates take pride in our responsive claims handling. We are available throughout the process for information and support.

In the event of a loss, follow these steps:

  1. Provide assistance to injured persons and/or protect your property from further damage.
  2. Notify your insurance agency promptly. Keep their phone number handy and call them before you call us.
  3. Provide accurate information. You will be asked to provide basic information, such as:

    • Date, time and location of the occurrence.
    • General description of what happened.
    • Identity and contact information for all persons involved.
    • Description of the damages and/or injuries.
    • Description of the automobiles, property, persons and witnesses involved, including addresses and telephone numbers.

  4. If the claim involves an automobile accident or a crime, record the name of the police department and the number of the police report.
  5. Do not divulge information to anyone other than your assigned claim handler or their authorized representative.

In the event a lawsuit is filed against you or your organization, contact your local agent immediately and provide copies of the suit papers.


Workers’ Compensation Claims: For Workers’ Comp Claims, we ask that you contact AIG’s claims department at 877.399.6442. Please refer to these instructions when filing a claim.

For Agents & Brokers:  We request that all information for P&C claims be placed on an Acord Loss Notice and submitted to  Please include supporting documentation such as photos, police report, etc. if it is available at time of claim submission.

Water Entities and Municipalities

Email completed loss reports to or fax to 717.747.7051.

After Hours
In the event of an after-hours emergency, you should contact Glatfelter Claims Management, Inc., at 800.233.1957 for assistance.

Glatfelter Claims Management, Inc., a division of Glatfelter Insurance Group, is a wholly owned, third-party claims administrator charged with the handling of claims for the VFIS, Glatfelter Public Practice, Glatfelter Healthcare Practice and Glatfelter Religious Practice programs. CA License Number 2D89880